Frequently Asked Questions
tbage's complete FAQ
Betting, deposits, withdrawals, bonuses, and accounts — here you will find direct and clear answers to the most commonly asked questions from Bangladeshi players on every topic.
Welcome to tbage. This FAQ page is designed to address the most common questions Bangladeshi players have. From cricket and sports betting to depositing via bKash, fast withdrawals, welcome bonus terms, and account management — each section has clear and concise answers. If your question is not covered here, reach out to our 24/7 live chat or email.
All FAQs
Cricket & Sports Betting
Yes, tbage offers betting markets on the Bangladesh Premier League (BPL), T20 World Cup, IPL and various other international cricket tournaments. Multiple markets are open before a match starts, and you can also place bets while the match is in progress. Just log in, find your preferred event, and fill out the bet slip directly.
Live betting lets you place bets in real time while a match is ongoing. Odds shift as wickets fall and the run rate changes. Select the "Live" tab in the Sports section to see all active events. Making quick decisions is the key skill in live betting, since odds can update at any moment.
At tbage, the most played markets are Match Winner, Total Runs (Over/Under), Innings Runs, Toss Winner, Top Batter, and Series Winner. For example, in a Bangladesh vs India match you can choose whether the total runs in an innings will go over or under a set line. Details of each market are shown right on the bet slip.
With decimal odds, your total return = stake × odds. For example, a ৳1,000 bet at odds of 1.90 returns ৳1,900 if it wins (৳900 profit plus your original stake back). Odds of 2.50 mean a total return of ৳250 for every ৳100 staked. The higher the odds, the more uncertain the outcome — but the bigger the reward if you win. The bet slip automatically shows your potential payout.
How to Deposit
After logging in, go to the "Deposit" option and select bKash. Enter the amount following the on-screen instructions. A payment request will appear in your bKash app — approve it and the balance will be added to your account. The whole process usually takes just a few minutes.
tbage does not charge any deposit fees. However, your payment provider (such as bKash, Nagad, or Rocket) may apply their own transaction charges according to their own rules. Standard bank charges may also apply for bank transfers. There are no hidden fees on tbage's side.
The minimum deposit at tbage is ৳300 across all payment methods. That means you can get started with just ৳300 via bKash, Nagad, Rocket, Upay, or bank transfer — an amount accessible to any mobile banking user in Bangladesh.
Supported deposit methods at tbage are: bKash, Nagad, Rocket, Upay and direct bank transfer. For bank transfers, you can use major Bangladeshi banks such as Dutch-Bangla Bank, Islami Bank, or BRAC Bank. The minimum deposit of ৳300 applies to all methods.
How to Withdraw
Withdrawals at tbage are generally processed within 5 to 30 minutes. Requests to bKash or Nagad typically arrive in your mobile wallet within 10–15 minutes. Bank transfers may take a little longer. If an urgent verification is required, processing time may increase slightly.
Yes, tbage's withdrawal service runs 24 hours a day, 7 days a week. Whether you request at 2 AM or on a Friday or Saturday, the same 5–30 minute process applies. The support team is also active on holidays, so you can get immediate help if any issue comes up.
Yes, for security reasons tbage ensures that withdrawals are sent only to the mobile banking or bank account registered in the account holder's own name. Withdrawals to third-party accounts are not possible. This rule is in place to protect your funds, so it is important to provide accurate information when registering.
You must meet the wagering requirement before withdrawing winnings earned from a bonus. For example, on a ৳1,000 bonus you would need to wager a total of ৳25,000 (৳1,000 × 25) using bonus funds — only then do the bonus winnings become withdrawable. Once wagering is complete, your deposited funds and bonus winnings can both be withdrawn together in the normal way. The minimum withdrawal amount is ৳500.
Account Questions
No, each player is allowed only one account at tbage. If a second account belonging to the same person is detected, both accounts may be suspended and balances forfeited. If multiple family members share the same device, it is advisable to notify support in advance.
First, make sure the password you are entering is correct. If you have forgotten it, use the "Forgot Password" option on the login page to reset it. Repeated failed attempts may temporarily lock your account — in that case, contact us via live chat or by email at [email protected]. Having your registered email address and phone number ready will speed up the verification process.
If you need to change your phone number or email address, please contact support directly — these cannot be changed on your own for security reasons. After verifying your identity, the support team will update the details. Your name and date of birth are generally fixed as entered at registration, since they are linked to payment verification.
For a strong password, it is recommended to use at least 8 characters, including one uppercase letter, one number, and one special character (such as !@#$%). Avoid easily guessable passwords like 123456 or your date of birth. Usernames must be unique and generally cannot be changed after the account is created.
Bonuses & Offers
Slots, fishing games, and sports bets typically count in full toward wagering. Some table games may count partially or not at all — this is specified in the terms and conditions of each bonus. Read the applicable terms carefully before claiming a bonus, or ask in live chat which games count at the full rate.
No, the welcome bonus is available to each player only once — on their first deposit. It does not apply to subsequent deposits. However, tbage regularly offers various promotional deals that you can view in the Promotions section after logging in.
tbage's welcome bonus is 100% of your first deposit, up to a maximum of ৳15,000. For example: deposit ৳1,000 and receive a ৳1,000 bonus — giving you a total balance of ৳2,000. If you deposit ৳32,000 or more, the bonus is capped at ৳15,000, bringing your total balance to ৳47,000. A 25× wagering requirement applies to the bonus amount only.
You can request a bonus cancellation through the support team. However, cancelling a bonus will also void any winnings earned from that bonus. Only your original deposited funds will remain in your balance. It is advisable to speak with support and get the full details before making a decision.
The wagering requirement is calculated on the bonus amount only, not on your deposit. Say you receive a ৳1,000 bonus — you would need to place a total of ৳25,000 (৳1,000 × 25) in bets before the bonus winnings can be withdrawn. It is a fixed target based on total amount wagered — how much you win or lose along the way does not matter, only the total bets placed.
Still have questions?
Our support team is available 24 hours a day, 7 days a week to assist you in both Bengali and English.
Live Chat
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Email Support
[email protected]
Click the live chat button on the site or write to the email above — we will get back to you promptly.