tbage's Privacy Policy

1 Scope and Applicability of Data Collection

This Policy applies to the tbage website and all related services. It is in effect whenever you visit our site, create an account, make a deposit or withdrawal, or contact our customer support.

This Policy does not apply to third-party websites or services. Before following any third-party link, please read that platform's own privacy policy.

2 What Information We Collect

2.1 Information You Provide

The information you provide to us directly includes:

• Full name, email address, and mobile number
• Date of birth (for age verification — users under 21 are not provided service)
• Payment information provided during deposits and withdrawals (e.g., bKash, Nagad, Rocket, Upay account numbers or bank details)
• Documents required for identity verification (national ID card or other government-issued ID)
• Records of communications with customer support

2.2 Automatically Collected Information

Certain technical information is collected automatically while you use our site:

• IP address and geographic location (at country/region level)
• Device type, operating system, and browser information
• Site access times, page visit history, and session duration
• Information obtained from cookies and similar tracking technologies
• Gaming activity logs — bet amounts, win/loss records, and session details

3 Purpose of Data Use

tbage uses collected information for the following lawful purposes:

• Account registration, verification, and management
• Financial transactions — processing deposits, withdrawals, and bonus payments
• Fraud prevention, anti-money laundering, and compliance with responsible gaming rules
• Age verification to prevent access by users under 21
• Platform security, technical stability, and service quality improvement
• Personalized gaming experience and relevant notifications (subject to your consent)
• Providing customer support services and resolving complaints
• Fulfilling legal obligations and submitting reports to regulatory authorities

We do not sell or rent your information to third parties for marketing purposes.

4 Cookies and Tracking Technologies

4.1 What Cookies Are and Why They Are Used

Cookies are small text files stored on your device. tbage uses the following types of cookies:

• Essential cookies: Required for login sessions, security tokens, and the basic functionality of the site.
• Functional cookies: To remember your preferences and settings.
• Analytics cookies: To understand user behavior for monitoring and improving site performance.

4.2 Cookie Controls

You can manage cookies from your browser settings. However, disabling essential cookies may affect some important functions of the site.

5 Data Sharing and Third Parties

tbage shares your information with third parties only in the following limited circumstances:

5.1 Service Provider Partners

Necessary information is shared with selected partners for technology services, payment processing (bKash, Nagad, Rocket, Upay, and bank transfer gateways), and IT infrastructure management. These partners operate under strict confidentiality agreements and may only use the data for specified purposes.

5.2 Legal Obligations

Required information may be provided in response to legal obligations, court orders, or lawful requests from government authorities. In such cases, we will attempt to notify you within the limits of the law.

5.3 Fraud Prevention

Specific information may be shared with verification agencies to prevent fraud, money laundering, or other illegal activities.

6 Data Protection and Security Measures

tbage uses industry-standard security measures to keep your personal information safe:

• SSL Encryption: All data transmission between you and our servers is encrypted using SSL/TLS technology.
• Data Encryption: Stored sensitive information is kept in encrypted format.
• Access Controls: Only authorized personnel have limited access to necessary data.
• Regular Security Reviews: Our systems are tested through regular security audits.
• Two-Step Verification: Additional identity verification is in place for sensitive actions.

However, no method of transmitting information over the internet is 100% secure. We are committed to ensuring the highest level of protection, but no system can offer absolute guarantees.

7 Data Retention Period

How long we retain your personal information depends on the type of data and the purpose for which it was collected:

• Active account data: For the entire duration the account remains active.
• Financial transaction records: For the period required by legal requirements and financial regulations.
• After account closure: Certain information may be retained for as long as necessary for fraud prevention, resolution of legal claims, and regulatory obligations.
• After withdrawal of marketing consent: Marketing communications are stopped immediately.

Once the required period has passed, data is securely deleted or anonymized.

8 Your Rights

You have the following rights regarding your personal information:

8.1 Right to Access

You may request to know what information we hold about you. We will provide you with a copy of that information within 30 days.

8.2 Right to Correction

If any information stored in your profile is incorrect or incomplete, you may request that it be corrected.

8.3 Right to Deletion

In certain circumstances, you may request that your personal information be deleted. However, we may be legally required to retain some information due to legal obligations.

8.4 Right to Withdraw Marketing Consent

You may opt out of receiving marketing communications at any time. This can be done through account settings or by contacting customer support.

8.5 Right to Lodge a Complaint

If you have any concerns about how your data is handled, please contact us first. We will try to resolve the issue as quickly as possible.

9 Protection of Minors

tbage is for users aged 21 and above only. We do not intentionally collect or process any information from users under 21.

If we become aware that information has been collected from a minor, that information will be deleted immediately and the associated account will be closed.

If you believe a minor is using our platform, please notify us at [email protected].

10 International Data Transfers

To provide our services, data may sometimes be processed on servers located in different countries. For any such transfer, we ensure that the data remains under equivalent protection.

All third-party service providers who process data operate under contractual obligations to meet appropriate data protection standards.

11 Policy Changes and Updates

tbage reserves the right to update this Privacy Policy as needed. If any significant changes are made:

• The "Last Updated" date at the top of this page will be changed.
• Registered users will be notified by email or through their account.
• Continued use of the site after changes have been made will be considered your acceptance of the new policy.

For major changes, you will be given appropriate notice before they take effect. We recommend reviewing this page regularly.

12 Responsible Gaming and Data Use

tbage places the highest importance on responsible gaming. We analyze data about your gaming behavior to identify potentially problematic gaming patterns and provide timely support.

Data collected for this purpose is used solely for your protection and is not shared with third parties.

For more information on responsible gaming, visit our Responsible Gaming page.

13 Applicable Law and Jurisdiction

This Privacy Policy is governed by applicable international data protection regulations and relevant laws. Any disputes relating to this Policy will be addressed through negotiation.

The Bengali version of this Policy is the authoritative version. In the event of any linguistic ambiguity, the Bengali version will prevail.